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FFXIV Experiences Market Fraud

8 Nov 2013


Final Fantasy XIV underwent an emergency maintenance earlier today after it was discovered that a incident occurred involving market fraud.

Players on various worlds reported seeing “Insufficient Gil” messages pop up and noticing that a large chunk of gil had simply vanished from their character. Upon further inspection, it was revealed that these players had unknowingly purchased simple items such as Bone Chips for millions of gil.

There are currently 200 known cases of this incident and Square Enix has no plans to do a large scale character rollback for these characters. Instead, those affected will be contacted in game by a GM and dealt with individually.

Square Enix has also stated that they have located the source of these issues and will be pursuing legal action.

Read on for the messages from the game’s Director/Producer Naoki Yoshida,

Here is a message from Producer/Director Yoshida regarding the current security issue and action that will be taken from this point on for Market.
This is Producer/Director Yoshida.

This is a thread, but I would like to mention the current situation and actions that we are going to take from this point on.

First of all, a few hours ago, we have received several reports about fraud in certain features of the Market operated by an outside source.
There are not many reports of casualties due to this, but to prevent any further cases, we performed an emergency maintenance.

We apologize for the inconvenience and that this has affected many of our players.
We are verifying the data and promise that everything will be kept safe.

This issue can only be seen in certain Worlds, Zones and circumstances, so it will not affect players that are not logged in.

Once we resolve the issue and assure the safety of the situation, alongside the recovery of the game, we will take action towards the outside fraud source and take security countermeasures.

Again, we apologize for the inconvenience that this may have caused.
We are not planning to do any sizable data roll backs at this time for this case.
We are basically planning to correspond to the players whose data was affected.

We have obtained information of the route and IP address of the source and we are planning to take legal actions of this fraud.
This is Producer/Director Yoshida.

Since there is a risk of attack and harassment if we post details about this issue, we will be avoiding it and wish you will understand.
There are several posts here, but there are comments where users seemed to have unread some of them, so here is a brief explanation of the entire situation and about the emergency shutdown below.

*Regarding the origin of the issue and the affected situation*

Amount Affected: Approx. 200 cases

Requirement: Must be logged in
Place of Occurrence: Only in Certain Specific Worlds
Area of Occurrence: Only when in certain zones
Requirements: Only when having more than several thousand Gils(Excluding the retainer amount)

The issue will only occur if you fall into all of the requirements listed above, and also if the third party fraud targets you.

Resolving Method: No sizable roll backs/Operation team will be attending individually.

We are handling everyone’s data, so as mentioned previously, for those who were affected by this issue will be contacted by the Operation team individually, and will attend to the data recovery.

We are currently creating a flow to carry this out, and will be starting once it’s finalized.

*Regarding the emergency World shut down*

Since this emergency maintenance was overlapping with another maintenance that was planned earlier, we apologize or any confusion that this may have caused.

As soon as this issue was escalated to Yoshida, the Operation team corresponded with the “Emergency Flow Procedure” and proceeded with the announcement.
Even though this flow is considered for the player’s play experience and allowing some time before the World’s shutdown, this issue was possible that it was an attack from an outside source and being too urgent, Yoshida decided that the implementation of the early World shutdown was better to be immediate. If a post was on about the World shutdown, he thought that the attacker may have increased the speed of the attack and make the matter worse.
Although our intentions were for the better and to prevent a widespread of the casualty, we apologize that this caused inconvenience to our players who were playing at the time of the shutdown.

Also, for future announcements regarding this issue, we will be posting News as well with this thread, and are currently implementing an emergency flow. We please ask our players to understand and thank you for your patience.

As for the recovery of All Worlds, this may take some time and will be notifying everyone as soon as any update is available.