During the past month, players were unable to receive the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.
We are happy to announce that the issue has been resolved at 0:00 on Jul. 26, 2012 (PDT).
New players will be able to receive the Destrier Beret from the Festive Moogle by following the normal steps for campaign code registration. Players who have already redeemed their codes will be able to receive the item by speaking to the Festive Moogle.
We deeply apologize for any inconvenience this issue may have caused and thank you for your patience.