As announced on the official FINAL FANTASY XIV Forums, we have identified an issue wherein materia attached to a player’s equipment may get lost when the server goes down for maintenance work. If you notice that your materia is missing after the conclusion of this maintenance, please place a GM call. A GM will conduct an investigation and provide maximum support to restore your materia. You can avoid running into this issue by equipping the item which the materia is attached to or storing it on a retainer before the maintenance starts.
This problem will be fixed with patch 1.21 and will not reoccur in subsequent server takedowns.
We apologize for any inconvenience this may cause and thank you for your understanding.
* Clients will update automatically upon launch after release of the patch.
* Patch download rates may vary depending on server congestion.
* Comprehensive patch notes will be posted on the FINAL FANTASY XIV Forums the day of the patch’s release.
[Date & Time]
Mar. 8, 2012 from 1:00 p.m. to 5:00 p.m. (PST)
* The completion time may be subject to change.
– FINAL FANTASY XIV