In our announcement over the weekend, we declared that no accounts information was leaked following the intrusion incident on one of our servers on last Friday. Unfortunately, the situation has changed; between yesterday and today, we have detected the first cases of item thefts directly linked to this intrusion.
Today, in response to these item stealing incidents, we are taking more drastic measures to protect any accounts that we believe to be at risk by manually resetting their passwords. Accounts that have already had their password changed by their owner after our first announcement will not be affected by this reset.
The new passwords will be sent directly to the account’s owner by email. Any players who have saved invalid email addresses on their account will not be able to receive their new password; we apologize for this inconvenience, but it will be necessary for anyone who’s password was reset and who did not have a valid email address to contact support in order to regain access to their account.
If you are affected by this change of password and you’ve suffered from an item theft this week, please contact the Ankama Support.
Our main preoccupation today is to secure all the accounts that are susceptible to possible theft from this intrusion. As soon as we know that all at-risk accounts are properly secured, we will set up a process to give back the owners their stolen property.
Once again, we would like to express we are deeply sorry for the inconvenience to everyone involved and that we are taking all measures necessary for a quick return to normal and for answering your questions via Support within the shortest possible time.
Thanks for your patience and, as always, thank you for playing.