We have experienced technical difficulties with the PlayOnline registration servers during the following period. These issues have been addressed. We apologize for the inconvenience and thank you for your patience.
Unfortunately, a number of customers may have had their PlayOnline IDs canceled as a result of this issue. We sincerely apologize for the inconvenience, but we would like to ask that customers affected in this way resubscribe to PlayOnline, register a method of payment and reactivate their Content IDs in order to regain access to the game. Please see below for more detailed instructions.
[Resubscribing to PlayOnline]
Logging into PlayOnline with a cancelled PlayOnline ID will bring up the PlayOnline ID reactivation screen.
Follow the instructions presented at this screen.
[Registration of Payment Method]
From the Service & Support menu, select Membership Information, and then choose the option to change your payment method. Follow the instructions presented at this screen.
* No subscription fees will be charged for April 2011 regardless of whether or not an account’s payment method has been changed.
[Content ID Reactivation]
From the Service & Support menu, select Membership Information, and then choose the option to reactivate a Content ID. Follow the instructions presented at this screen.
[Date & Time]
From Apr. 2, 2011 1:00 to Apr. 3, 2011 3:00 (PDT)
Certain users may experience the following:
– Unable to log into FINAL FANTASY XI due to the system stating that you have no Content ID.
– Unable to access Membership.
Server program error